Returns & Refunds

Please choose carefully as Salon Support do not give refunds if you simply change your mind or make a wrong selection. You can choose between a refund or exchange where goods are faulty and cannot be repaired, wrongly described, different from a sample shown to you or don’t do what they are supposed to do. 

Please retain your original receipt as proof of purchase. All returns must be in original condition, unopened and unused. Returns must be made within 14 days of delivery. Salon Support will not pay to return items, postage is to be paid by the customer. Salon Support takes no responsibility for lost items when sending returns, so we suggest that you send them via registered post.

Gift cards and promotional codes cannot be returned or exchanged and cannot be applied to exchanges. Once Salon Support receives your returned item and deem it to be in an acceptable condition (unless faulty), we will happily refund or exchange it.

Salon Support will not be held liable for any public customer purchasing professional products. Please be aware that you are purchasing trade products without technical knowledge and purchasing at your own risk. Results may vary to what is desired. Salon Support will not be held responsible and no refunds or credits will be given.

Refunds, where applicable are processed within 5-10 business days depending on your financial institution

Order Cancellations

If you wish to cancel your order, we will be happy to accommodate only if the order has not been processed. We will gladly refund the amount charged by the method in which it was originally paid providing that the order has not been processed.

Order cancellations need to be submitted in writing to info@salonsupport.com.au